Returns & refunds

Returns & Refunds Policy:

We aim to ensure your satisfaction with every purchase from AndyMcAteer.co.uk. Please carefully read our Returns & Refunds Policy before making a purchase.

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Returns must be initiated within 30 days of the purchase date.

2. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

3. Exchanges:

• We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 30 days of receiving your order.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

5. Non-Returnable Items:

• Personalised or custom-made prints are non-returnable unless there is a manufacturing defect or an error on our part.

6. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately, providing clear photos of the issue. We will arrange for a replacement or refund.

7. Cancellations:

• Orders can be cancelled within 24 hours of purchase. After this period, the order is considered final and cannot be cancelled.

8. Contact Us:

• If you have any questions or concerns about our Returns & Refunds Policy, please contact our customer support team at [your email address] or through our [contact form].

We appreciate your understanding and cooperation. Thank you for choosing AndyMcAteer.co.uk.

Andy McAteer – Photography

07851689768

hello@andymcateer.co.uk